Proton Pass Problems & Issues

The most repeated complaint: autofill works on most sites but fails often enough that users fall back to copy and paste. Firefox add-on reviewers call it inconsistent, and How-To Geek's review noted Proton Pass had more autofill issues than the other top contenders it tested.

Firefox reviewers describe the extension showing as locked after the PIN is entered, signing itself out and then refusing to sign back in. One user reports being signed out of both the app and extension shortly after an update; others note the extension signs out when browser site data is cleared.

The pop-up that offers to save a new login sometimes never appears, and on some sites the extension captures only the username or only the password. Users then have to create the login item by hand.

Proton's own troubleshooting page covers items that appear in one app but not another and tells users to force a manual sync. On Android, a blank vault screen is a known issue that is fixed by resetting filters or forcing synchronization.

Several Brave community threads report the Proton Pass popup or keyboard autofill bar never appearing on Android login forms, while Bitwarden works in the same browser. GrapheneOS users report the same in Vanadium, where some can only get it working by switching the autofill service back and forth or restarting the browser.

A Yahoo Tech reviewer found the keyboard autofill prompt opens the Proton Pass app, where you scroll or search for the right password, whereas Google's and Microsoft's managers show the matching login directly. Other users report app logins not showing in the keyboard even when the same site's login does.

Proton's developer replies on add-on store reviews mostly ask for a ticket or logs and warn that fixes may take time because of the volume of daily reports. A user who was locked out after an update says support could only point to a signed-in reset that needs another logged-in device.

The extension and web app need WebAssembly, which Microsoft Edge's Enhanced Security Mode and Apple's Lockdown Mode disable. Security-conscious users - the people Proton targets - have to add an exception for pass.proton.me before it works.

The free plan has no integrated 2FA authenticator, file attachments, single-item sharing, Emergency Access, Dark Web Monitoring or CLI. All of those require Pass Plus ($35.88/year) or a higher plan.

Free accounts get unlimited logins and devices but only 10 hide-my-email aliases, 2 vaults and vault sharing with 2 people. Users who start relying on aliases hit the cap and need Pass Plus for unlimited aliases.

The pricing page shows Pass Plus at $2.99/month billed $35.88 for 12 months as a 40% discount, with Family and Unlimited also discounted against a struck-through regular price. Check what the plan renews at before paying.

You sign in with a Proton account, which ties your password vault to the same account as Proton Mail, VPN and Drive. Some users like the bundle; others dislike that losing access to the Proton account means losing the vault.