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Hotjar Survey Not Showing on Site

Workaround available Web Updated October 21, 2026

Quick answer

A survey that never appears usually has targeting rules that do not match, is not set to Active, has hit its response limit, or the tracking code is blocked. Test in a fresh private window without ad blockers.

Most likely fix: Confirm the survey is live.

Symptoms

The survey or feedback widget is live in Hotjar but never appears to visitors or when you test the page.

Why it happens

  • Tracking code missing or blocked by an ad blocker
  • Survey not Active, or response limit reached
  • Targeting (URL, device, user attributes) too restrictive
  • Hotjar-side incident delaying survey changes

How to fix it

Try these in order — the most common fix is first.

  1. 1. Confirm the survey is live

    1. Open the survey and check its status is Active
    2. Check that it has not reached its response limit on your plan

  2. 2. Check targeting

    1. Review the page targeting rule against the real URL
    2. Check device and audience conditions

  3. 3. Test like a new visitor

    1. Open a private window with extensions disabled
    2. Load the target page and wait for the trigger

  4. 4. Check the status page

    1. status.hotjar.com has reported incidents where survey changes did not reach websites

This guide also covers

  • hotjar survey not showing
  • hotjar survey not appearing
  • hotjar feedback widget not showing

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