Try or ByeTry or Bye

Capacities Notes Missing or Disappeared

Workaround available Windows, Mac, Linux, iOS, Android, Web Updated October 21, 2026

Quick answer

Missing notes in Capacities usually haven't been deleted; the device hasn't finished downloading them. Check the space switcher, then Settings > Offline & Sync for 'Content not downloaded' and re-download. If the sync boxes aren't green, press Retry and don't reboot.

Most likely fix: Check you're in the right space.

Symptoms

Notes, objects or whole views appear empty, especially on a new device, after a reinstall or in a new browser.

Why it happens

  • Content still downloading to this device
  • Looking in the wrong space
  • Sync not completed (sync boxes not green)

How to fix it

Try these in order — the most common fix is first.

  1. 1. Check you're in the right space

    1. Open the space switcher in the top left
    2. Switch to the space where the notes were created

  2. 2. Re-download content

    1. Go to Settings > Offline & Sync
    2. Look for 'Content not downloaded'
    3. Start the re-download and wait for it to finish

  3. 3. Retry sync before rebooting

    1. In Settings > Offline & Sync, check the sync boxes
    2. If they are not green, press Retry and do NOT reboot yet
    3. If they are green, go to Settings > Account > Reboot to force a full resync

  4. 4. Contact support

    1. If content still doesn't appear, email Capacities support from the docs page with details

This guide also covers

  • capacities notes missing
  • capacities notes disappeared
  • capacities content not downloaded
  • capacities can't see my content
  • capacities lost notes

Still not working?

If Capacities keeps failing, you're not alone. See every Capacities problem users report or the alternatives people switch to.

Other Capacities errors