Capacities Not Working? Common Errors & Fixes

If Capacities shows the offline icon or won't sync while your internet works, check status.capacities.io for an outage, restart the app, and disable any VPN or firewall blocking it. During an outage, don't log out or reset the app or unsynced changes can be lost.

Missing notes in Capacities usually haven't been deleted; the device hasn't finished downloading them. Check the space switcher, then Settings > Offline & Sync for 'Content not downloaded' and re-download. If the sync boxes aren't green, press Retry and don't reboot.

'View is not ready yet' means your content is still downloading to this device; nothing has been deleted. Wait for the download to finish. If the view stays empty afterwards, check Settings > Offline & Sync and reboot only if the sync boxes are green.

'Updating failed' means content on this device may be out of sync with the server; fix it with Settings > Account > Reboot. 'Synchronization failed' is a rarer server or account problem: restart Capacities and contact support if it persists.

Most Capacities calendar errors are fixed by deleting the integration in Settings and reconnecting with all permissions granted. Error 3498 (Google) or 2891 (Microsoft) means an old connection conflicts: remove 'Capacities Calendar Integration' from your account's connected apps first.

Capacities' Apple Calendar integration only shows calendars stored in iCloud. Google, Outlook or subscribed calendars added to the Apple Calendar app won't come through; connect those accounts directly instead.

Capacities can only export media that's stored on your device. Set Settings > Offline & Sync > Media loading to 'Everything', let media download, then export again. This mostly affects the browser version, which defaults to 'Required only'.

Capacities' scheduled full export only runs if the app is open at the scheduled time, a file location is selected, and the schedule shows a green 'active' flag. Fix those three and the backup will run.

Capacities' bulk import is desktop-only and works best with a Notion export in Markdown + CSV. Formulas, relations, rollups and URL properties often don't map cleanly, so simplify databases first, test a small subset, and stop if the mapping preview looks wrong.

App Store reviewers report Capacities freezing on the splash screen or hanging while editing, mostly on older iOS versions; reinstalling doesn't always help. Update the app and iOS, let it finish syncing on WiFi, and use Settings > Account > Reboot once it opens.

A version conflict appears when a note was edited offline and differs from the server copy. Capacities asks you to pick one, and the other version is permanently deleted, so compare word counts or copy the Markdown before choosing.

Cancel Capacities Pro or Believer in the app under Settings > Subscription & Billing. You keep paid features until the period ends, then move to the free Basic plan with all your content.