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Lattice Review Cycle Not Showing Updated Employee Data

Ongoing Web Updated October 21, 2026

Quick answer

A Lattice review cycle snapshots employee field data (department, manager, location) at launch, so later changes show in the directory but not in the cycle's filters, calibration groups or analytics. Only Customer Care can refresh analytics for an active cycle.

Most likely fix: Ask Customer Care for an analytics refresh.

Symptoms

An employee's new department or manager appears on their profile but not in the active review cycle, calibration view or cycle analytics.

Why it happens

  • Field data is captured when the cycle launches
  • Changes were made after launch (in Lattice or the synced HRIS)

How to fix it

Try these in order — the most common fix is first.

  1. 1. Ask Customer Care for an analytics refresh

    1. Have a Super Admin contact Lattice Customer Care by live chat or email
    2. Ask whether an analytics refresh is available for the cycle and whether a new filter field can be added

  2. 2. Add or change reviewers manually

    1. Admins can add a manager, peer or direct-report reviewer mid-cycle under Admin > Performance > Reviews

  3. 3. Prevent it next cycle

    1. Finish HRIS updates (managers, departments) before launching
    2. Run a manual HRIS sync right before launch

This guide also covers

  • lattice review cycle not updated
  • lattice review cycle wrong manager
  • lattice calibration wrong department

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