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Lattice Jira Goal Progress Not Updating

Workaround available Web (Jira Cloud) Updated October 21, 2026

Quick answer

Lattice pulls Jira progress into goals once an hour from a JQL query on Jira Cloud only. Progress looks stuck when the query excludes subtasks, the JQL is invalid, the goal was disconnected, or a Lattice incident hit the integration.

Most likely fix: Wait for the hourly sync.

Symptoms

Goal progress stays at the same percentage, a 'Search error' appears, or Jira issues can't be found when connecting a goal.

Why it happens

  • Sync runs at the start of each hour
  • JQL query excludes subtasks where the work lives
  • Invalid JQL
  • Goal disconnected from Jira
  • Using Jira Server/Data Center (only Jira Cloud supported)
  • Integration incident (e.g. September 2025)

How to fix it

Try these in order — the most common fix is first.

  1. 1. Wait for the hourly sync

    1. Check again after the top of the next hour

  2. 2. Fix the JQL query

    1. Open the goal's Jira connection
    2. Validate the query in Jira's advanced search
    3. Expand it to include subtasks if they carry the work

  3. 3. Reconnect the goal

    1. If the goal was disconnected, reconnect it to Jira; disconnected goals no longer update automatically

  4. 4. Check status

    1. Look for Goals/Jira incidents on status.lattice.com

This guide also covers

  • lattice jira integration not working
  • lattice goals jira progress
  • lattice jql search error

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