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Lattice HRIS Integration Not Syncing Employees

Workaround available Web (BambooHR, ADP, Workday and other HRIS) Updated October 21, 2026

Quick answer

When employees or changes don't come over from BambooHR, ADP or another HRIS, Lattice's Import Log usually shows a 'Missing field' error. Fill the field in the HRIS (e.g. BambooHR Pay Type, ADP Work Email), then run a manual sync from Admin > Settings > Platform > Integrations.

Most likely fix: Read the Import/Sync Log.

Symptoms

New hires missing in Lattice, managers not updating, or Import Log errors like 'Missing field' or 'Business communication email'.

Why it happens

  • Required HRIS field blank (BambooHR Pay Type decides who is pulled in)
  • ADP Work Email field empty
  • Manager change made in Lattice instead of the HRIS
  • BambooHR change has a future effective date
  • Integration credentials or admin role changed

How to fix it

Try these in order — the most common fix is first.

  1. 1. Read the Import/Sync Log

    1. Go to Admin > Settings > Platform
    2. Open the Import Log or Sync Log and click the failing row for employee-level details

  2. 2. Fix the data in the HRIS

    1. Fill the missing field (Pay Type in BambooHR, Work Email in ADP)
    2. Make manager changes in the HRIS, not in Lattice
    3. For BambooHR, remember changes apply on their effective date

  3. 3. Run a manual sync

    1. Go to Admin > Settings > Platform > Integrations
    2. Trigger a manual sync for your HRIS

  4. 4. Reconnect the integration

    1. Confirm the connecting account still has admin rights in both systems
    2. Disconnect and reconnect the HRIS integration
    3. If employees still don't appear, email Lattice Customer Care

This guide also covers

  • lattice hris sync not working
  • lattice bamboohr employee not pulling in
  • lattice import log missing field
  • lattice manager not updating

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