Payhip Refund Request: How to Get or Issue a Refund
Quick answer
Payhip cannot refund buyers. Buyers email the seller from the receipt or store contact page, and sellers issue the refund in their own PayPal or Stripe account, where it also appears in Payhip.
Most likely fix: Buyers: contact the seller
How to fix it
Try these in order — the most common fix is first.
1. Buyers: contact the seller
- Search your email for 'Payhip' to find the receipt
- Use the seller details or store contact page to request the refund
- Expect declines if the product was already accessed, depending on the seller's policy
Did this fix it?2. Sellers: refund in your processor
- Log into PayPal or Stripe
- Find the transaction and issue the refund
- Check the refund appears in Payhip sales reports
Did this fix it?3. If the seller does not respond
- Dispute via your bank or PayPal Resolution Center
- Contact contact@payhip.com for help finding the seller
Did this fix it?4. Sellers: avoid chargebacks
- Add refund policy and terms pages and require agreement at checkout
Did this fix it?
Symptoms
You want your money back after a Payhip purchase, or you are a seller handling a refund request.
Why it happens
- Refund policy is set by each seller
- Digital product already downloaded
- Seller unresponsive
- Payment refunded outside Payhip
This guide also covers
- payhip refund request
- payhip refund policy
- payhip get money back
- payhip chargeback
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