How to Cancel WooCommerce Subscription or Extension
Quick answer
WooCommerce core is free, so there is nothing to cancel; paid extension subscriptions live in your WooCommerce.com account. Request a refund within 30 days or switch off renewal in My subscriptions.
Most likely fix: Request a refund within 30 days
How to fix it
Try these in order — the most common fix is first.
1. Request a refund within 30 days
- Sign in to WooCommerce.com > My Account > Orders
- Open the order number and click the three dots in the Actions column
- Choose Request a refund, pick a reason and submit
- Your bank may take up to 10 business days to show it
Did this fix it?2. Stop auto-renewal
- In your WooCommerce.com account open My subscriptions
- Select the extension and turn off auto-renewal (see the Auto-renewal, cancellation and billing guide; exact menu labels may vary)
- Contact WooCommerce Support if the option is missing
Did this fix it?3. Know what you lose
- Updates and support apply for the duration of the subscription
- Deactivating the extension on your site does not cancel billing
Did this fix it?
Symptoms
You are being billed for WooCommerce.com extensions, themes or a Woo-hosted add-on and want to stop it.
Why it happens
- Annual extension subscriptions auto-renew
- Multiple extensions bought over time with different renewal dates
- Billing sits on WooCommerce.com, not your WordPress site
This guide also covers
- cancel woocommerce subscription
- woocommerce refund
- woocommerce extension auto renewal
Still not working?
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The same problem in other apps
Other WooCommerce errors
- WooCommerce Checkout Not Working
- WooCommerce Checkout Page Loading Forever
- WooCommerce Cart Empty After Adding Product
- WooCommerce No Shipping Options Available
- WooCommerce Orders Stuck on Pending Payment
- WooCommerce Payment Gateway Not Working
- WooCommerce Emails Not Sending
- WooCommerce Critical Error After Update