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WooCommerce Emails Not Sending

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Workaround available WordPress, all hosts Updated November 13, 2026Based on 2 user reportsHow we research

Quick answer

WooCommerce emails fail mainly because the host's mail function is unreliable or the From address mismatches your domain. Use an SMTP provider and a domain address, and check the transactional email log.

Most likely fix: Check the email should be sent

How to fix it

Try these in order — the most common fix is first.

  1. 1. Check the email should be sent

    1. Orders in Pending payment do not trigger emails
    2. Go to WooCommerce > Settings > Emails, open the template and tick Enable this email notification
    Did this fix it?

  2. 2. Read the email log

    1. Go to WooCommerce > Status > Logs and open the transactional-emails source
    2. Entries show sent, failed, disabled or skipped with reasons
    3. If empty, check WooCommerce > Status > Logs > Settings that logging is on
    Did this fix it?

  3. 3. Fix delivery

    1. Use a From address on your own domain in WooCommerce > Settings > Emails
    2. Send through a dedicated SMTP provider
    3. Set up email authentication for your domain
    Did this fix it?

  4. 4. Rule out conflicts

    1. Check the logs for fatal errors
    2. Disable plugins and use a default theme to test
    Did this fix it?

Symptoms

Customers or admins do not receive order emails, or they land in spam.

Why it happens

  • Order still in Pending payment, which sends no email
  • Email notification disabled
  • Host mail function blocked or unreliable
  • From address on Gmail/Yahoo or not matching your domain
  • Missing email authentication
  • Plugin conflict or fatal error

This guide also covers

  • woocommerce emails not sending
  • woocommerce order email not received
  • woocommerce emails going to spam

Still not working?

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