Wix Form Not Sending Emails

How to fix it

Try these in order — the most common fix is first.

1. 1. Check Forms & Submissions

   Copy steps
   1. Open Forms & Submissions in the dashboard and look for your test entry
   2. Check the Spam tab: spam is kept 30 days and sends no email
   Did this fix it? Yes No

2. 2. Confirm the recipient

   Copy steps
   1. Open the form's notification settings and verify the address
   2. Make sure the automation is active
   Did this fix it? Yes No

3. 3. Check your junk folder and allowlist

   Copy steps
   1. Search for the sender address, mark as not spam
   2. Ask your email provider to allowlist Wix notifications
   Did this fix it? Yes No

4. 4. Verify domain email records

   1. If you use a custom-domain mailbox, confirm MX records are correct
   Did this fix it? Yes No

5. 5. Republish and retest

   1. Publish the site and submit a fresh test from the live URL
   Did this fix it? Yes No

Symptoms

Visitors submit your Wix contact form but you receive no notification email.

Why it happens

• Submission caught by Wix spam filter (no email sent)
• Wrong notification recipient or inactive automation
• Notification in your spam folder
• Old Wix Forms behave differently
• Site not republished after edits

This guide also covers

• wix form not sending emails
• wix contact form not working
• wix not receiving form submissions

The same problem in other apps

All notifications, reminders & messages not sending guides →

• Shopify Order Emails Going to Spam (Shopify)

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• How to Cancel Wix Subscription (and Get a Refund)
• Wix Site Not Publishing
• Wix Site Not Loading or Can't Be Reached
• Wix 'Not Secure' or SSL Certificate Error
• Wix Site Not Showing on Google
• Can't Log In to Wix Account
• Why Is My Wix Site So Slow?
• Wix Editor Not Loading or Stuck