Wix Site Not Loading or Can't Be Reached

How to fix it

Try these in order — the most common fix is first.

1. 1. Make sure the site is published

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   1. Open the site dashboard and check the status
   2. If unpublished, open the editor and click Publish
   Did this fix it? Yes No

2. 2. Check the domain

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   1. Open Domains in your account
   2. If the domain expired, redeem it during the redemption period
   3. Select the domain and click Assign next to 'Assigned to site'
   Did this fix it? Yes No

3. 3. Check the plan is active

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   1. Open Premium Subscriptions and confirm the plan has not lapsed
   2. Upgrade the site again if it did
   Did this fix it? Yes No

4. 4. Wait for DNS and run the Domain Assistant

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   1. New connections can take up to 48 hours
   2. If it still fails after that, run the Wix Domain Assistant
   Did this fix it? Yes No

5. 5. Rule out your browser or network

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   1. Update the browser or try another one
   2. Try mobile data: schools, libraries and some office networks block Wix
   3. Check status.wix.com for outages
   Did this fix it? Yes No

Symptoms

Your Wix URL shows 'this site can't be reached', ERR_CONNECTION_TIMED_OUT, or an error code such as 401, 403, 404, 500 or 502.

Why it happens

• Site never published
• Domain expired or not assigned to the site
• Plan lapsed
• DNS still propagating
• Old browser or restricted network

This guide also covers

• wix site not loading
• wix site can't be reached
• wix website down

The same problem in other apps

All not loading, error messages & connection guides →

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• WordPress Error Establishing a Database Connection (WordPress)

Other Wix errors

• How to Cancel Wix Subscription (and Get a Refund)
• Wix Site Not Publishing
• Wix 'Not Secure' or SSL Certificate Error
• Wix Site Not Showing on Google
• Wix Form Not Sending Emails
• Can't Log In to Wix Account
• Why Is My Wix Site So Slow?
• Wix Editor Not Loading or Stuck