How to Cancel Wix Subscription (and Get a Refund)

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel a Premium plan on the web

   Copy steps
   1. Log in at wix.com and open Premium Subscriptions in your account
   2. Click the More Actions icon next to the plan
   3. Click Cancel Plan, then Cancel Now to confirm
   4. Within 14 days of the first purchase the plan ends immediately and you are refunded in full
   Did this fix it? Yes No

2. 2. Cancel after the 14 days (stop renewal only)

   Copy steps
   1. Follow the same path: Premium Subscriptions > More Actions > Cancel Plan
   2. The plan stays active until the end of the billing cycle and does not renew
   3. Turn auto-renewal back on before the expiry date if you change your mind
   Did this fix it? Yes No

3. 3. Cancel domains, business email and apps separately

   Copy steps
   1. Open Domains and turn off auto-renew for each domain (domains are non-refundable)
   2. Cancel business email and any paid app subscriptions from their own subscription pages
   3. Check your inbox for the cancellation confirmation emails
   Did this fix it? Yes No

4. 4. Know what happens to your site

   Copy steps
   1. After the plan ends the site stays online with its content
   2. The address reverts to the free yourname.wixsite.com URL and Wix ads appear
   3. Unpublish the site or hide it from search if you want it offline
   4. There is no site export, so copy content and images you need before leaving
   Did this fix it? Yes No

5. 5. Chase a refund that has not arrived

   Copy steps
   1. Wix says refunds can take up to 45 business days to reach the original payment method
   2. Check your bank or card statement for a pending credit
   3. Contact Wix support with the order number if the window has passed
   4. If you were charged for a renewal, ask support to review it, but renewals are not covered by the guarantee
   Did this fix it? Yes No

Symptoms

You want to stop paying for a Wix Premium plan, domain or add-on, or you were charged at renewal and want your money back.

Why it happens

• Cancelling the plan does not cancel the domain, business email or app subscriptions
• The 14-day money-back guarantee covers only the first purchase, not renewals or upgrades
• Refunds go back to the original payment method and can be slow

This guide also covers

• cancel wix subscription
• wix refund
• how to cancel wix premium plan
• cancel wix plan after 14 days

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Squarespace Subscription (Squarespace)
• How to Cancel WordPress.com Subscription (WordPress)
• How to Cancel Shopify Subscription (and Close Your Store) (Shopify)

Other Wix errors

• Wix Site Not Publishing
• Wix Site Not Loading or Can't Be Reached
• Wix 'Not Secure' or SSL Certificate Error
• Wix Site Not Showing on Google
• Wix Form Not Sending Emails
• Can't Log In to Wix Account
• Why Is My Wix Site So Slow?
• Wix Editor Not Loading or Stuck