How to Cancel WordPress.com Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel on the web (stops auto-renewal)

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   1. Log in to WordPress.com and open your account menu > Billing (Purchases) > Active upgrades.
   2. Click the plan, scroll to the Cancel subscription section and click Cancel.
   3. Tick the confirmation box, confirm Cancel subscription, and complete the short survey.
   4. The plan keeps working until its expiry date and you are not charged again.
   Did this fix it? Yes No

2. 2. Remove it to end immediately (and get a refund if eligible)

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   1. After cancelling, open the same subscription page and choose Remove.
   2. If you remove inside the refund period, the eligible amount is refunded automatically. Outside it you can still remove but get no refund.
   3. Removing deletes the plan's plugins and content immediately, whereas cancelling keeps them until expiry.
   Did this fix it? Yes No

3. 3. Refund windows

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   1. WordPress.com support states annual plans are refundable within 14 days of purchase or renewal and monthly plans within 7 days. Domains have a separate refund policy on their own guide.
   2. Cancelling alone does not trigger a refund.
   Did this fix it? Yes No

4. 4. What happens to your site

   1. Posts, pages and media stay and the site reverts to the free plan with a wordpress.com address and ads. Third-party themes and plugins are removed, and after plugin removal the site is set to private until you make it public. Free sites have 1 GB of media storage (3 GB for sites created before 31 March 2022).
   Did this fix it? Yes No

5. 5. Restore or fix a cancel error

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   1. Before expiry, turn auto-renewal back on in Purchase Settings. After expiry, repurchase the plan.
   2. Only the purchaser can cancel. If you see an error, refresh Billing, try another browser or a private window, then contact support with a screenshot.
   Did this fix it? Yes No

6. 6. Self-hosted WordPress.org

   1. There is no WordPress.org subscription. Cancel your hosting, domain and any premium plugin or theme licences with each vendor separately, and export your content (Tools > Export) first.
   Did this fix it? Yes No

Symptoms

You want to stop WordPress.com plan, domain or add-on charges, or are unsure whether your site and data survive cancelling. This applies to WordPress.com paid plans only. Hosting for a self-hosted site is cancelled with your hosting company.

Why it happens

• You were billed for an annual renewal you did not expect
• Switching to self-hosting or another platform
• Only the purchaser account can cancel the subscription
• Confusing cancel with remove

This guide also covers

• cancel wordpress.com subscription
• wordpress.com refund
• how to cancel wordpress plan
• wordpress.com cancel auto renewal

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Squarespace Subscription (Squarespace)
• How to Cancel Shopify Subscription (and Close Your Store) (Shopify)
• How to Cancel Wix Subscription (and Get a Refund) (Wix)

Other WordPress errors

• WordPress White Screen of Death
• WordPress Error Establishing a Database Connection
• WordPress Critical Error: 'There Has Been a Critical Error on This Website'
• WordPress 500 Internal Server Error
• WordPress Too Many Redirects (ERR_TOO_MANY_REDIRECTS)
• WordPress Stuck in Maintenance Mode: 'Briefly Unavailable for Scheduled Maintenance'
• WordPress 'Allowed Memory Size Exhausted' Fatal Error
• WordPress 'Updating Failed. The Response Is Not a Valid JSON Response'