How to Cancel Shopify Subscription (and Close Your Store)

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel on desktop

   Copy steps
   1. Log in as the store owner and go to Settings > Plan.
   2. Click Cancel trial (trial) or Cancel plan (paid).
   3. Review domains and pending charges, choose Cancel my plan and uninstall all apps, then Continue.
   4. Pick a deactivation reason, optionally save payment details to reopen faster, enter your password and confirm.
   Did this fix it? Yes No

2. 2. Cancel in the Shopify mobile app

   1. Log in as the store owner, tap the menu icon, go to Settings > Plan and follow the same cancel steps.
   Did this fix it? Yes No

3. 3. Shopify Plus

   1. Admin cancellation is not available. Contact Shopify Plus Support or your Customer Success Manager.
   Did this fix it? Yes No

4. 4. Change your mind before the cycle ends

   1. If the billing cycle has not ended, go to Settings > Plan and click Reactivate plan.
   Did this fix it? Yes No

5. 5. Avoid surprise charges after cancelling

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   1. Clear any outstanding balance first.
   2. Turn off auto-renew on Shopify-managed domains, or at your registrar for third-party domains.
   3. Check apps that bill outside Shopify and cancel them separately.
   Did this fix it? Yes No

6. 6. Understand refunds and data

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   1. Shopify states a strict no-refund policy for subscription plans, including cancellations, deactivations and promotional-period charges.
   2. Store data is kept for 2 years and you can reopen the store in that time; once data is deleted it can't be reactivated.
   3. Custom domains disconnect on deactivation; HSTS stays on the domain for 90 days.
   Did this fix it? Yes No

Symptoms

You want to stop paying for Shopify, pause, or close the store, and are unsure whether you'll be charged again or lose data.

Why it happens

• Monthly or annual plan auto-renews
• Apps billed outside Shopify keep charging
• Domain auto-renewal is separate
• Outstanding balance blocks closing

This guide also covers

• cancel shopify subscription
• how to close shopify store
• shopify refund
• cancel shopify plan

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Wix Subscription (and Get a Refund) (Wix)
• How to Cancel Squarespace Subscription (Squarespace)

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• Shopify Payments Payout On Hold
• Shopify 'This Store Can't Accept Payments Right Now'
• Shopify Card Declined at Checkout
• Shopify SSL Pending Stuck on Custom Domain
• Why Is My Shopify Store So Slow
• Shopify Products Not Showing on Online Store
• Shopify Locked Out: Lost Two-Step Authentication
• Shopify Google & YouTube App Products Not Syncing