Shopify Locked Out: Lost Two-Step Authentication
Quick answer
Without your authenticator or recovery codes you must go through Shopify's identity-verification recovery from the Help Center. Expect ID and billing checks and some delay.
Most likely fix: Confirm the right login email
How to fix it
Try these in order — the most common fix is first.
1. Confirm the right login email
- Use Shopify's store recovery tool to see which email the store is tied to.
Did this fix it?2. Use the Help Center recovery flow
- While logged out open the Help Center and go to Account > Login > Two-step authentication, choose the lost-method option and submit the form.
Did this fix it?3. Prepare verification details
- Have the store URL, owner email and billing or business details ready for identity checks.
Did this fix it?4. Shopify Plus organizations
- With a verified domain, an admin with Users permission can reset two-step under Settings > Users > Security.
Did this fix it?
Symptoms
Login asks for a code you can't produce, so you can't reach your store admin.
Why it happens
- Lost or replaced phone
- No saved recovery codes
- Login email differs from the store email
- Account flagged or hacked
This guide also covers
- shopify locked out
- shopify two step authentication lost
- shopify can't log in
Still not working?
If Shopify keeps failing, you're not alone. See every Shopify problem users report or the alternatives people switch to.
Done fighting Shopify? Our small team builds your own Shopify alternative, made for how you work. On your domain or hosted by us. Price agreed together.
Get a quoteOther Shopify errors
- How to Cancel Shopify Subscription (and Close Your Store)
- Shopify Payments Payout On Hold
- Shopify 'This Store Can't Accept Payments Right Now'
- Shopify Card Declined at Checkout
- Shopify SSL Pending Stuck on Custom Domain
- Why Is My Shopify Store So Slow
- Shopify Products Not Showing on Online Store
- Shopify Google & YouTube App Products Not Syncing