Shopify SSL Pending Stuck on Custom Domain

How to fix it

Try these in order — the most common fix is first.

1. 1. Check DNS records

   Copy steps
   1. Open Settings > Domains and click the domain for specific errors.
   2. The root A record should point to 23.227.38.65 and the www CNAME to shops.myshopify.com.
   Did this fix it? Yes No

2. 2. Remove blockers

   Copy steps
   1. Turn off Cloudflare orange-cloud proxying and DNSSEC for the domain if used.
   2. Allow letsencrypt.org, pki.goog and ssl.com in any CAA records.
   Did this fix it? Yes No

3. 3. Wait for propagation

   1. Allow up to 48 hours after correcting records; remove and reconnect the domain once if nothing changes.
   Did this fix it? Yes No

4. 4. Ask support to re-provision

   1. If records are correct after 48 hours, contact Shopify Support and ask them to trigger SSL provisioning.
   Did this fix it? Yes No

Symptoms

Domain shows 'SSL pending' or 'Needs attention' and visitors see a certificate warning or the site won't load.

Why it happens

• Wrong or missing A, AAAA or CNAME records
• Restrictive CAA records
• Unsupported proxy or DNSSEC setup
• DNS propagation delay
• Typos in the domain entry

This guide also covers

• shopify ssl pending
• shopify domain not connecting
• shopify certificate pending

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• Shopify Payments Payout On Hold
• Shopify 'This Store Can't Accept Payments Right Now'
• Shopify Card Declined at Checkout
• Why Is My Shopify Store So Slow
• Shopify Products Not Showing on Online Store
• Shopify Locked Out: Lost Two-Step Authentication
• Shopify Google & YouTube App Products Not Syncing