Wix 'Not Secure' or SSL Certificate Error

How to fix it

Try these in order — the most common fix is first.

1. 1. Wait for propagation

   Copy steps
   1. Propagation can take up to 48 hours after connecting the domain
   2. Recheck after that window before changing anything
   Did this fix it? Yes No

2. 2. Turn off DNS proxy and DNSSEC

   Copy steps
   1. At your DNS host, switch off Cloudflare proxying (grey cloud) and DNSSEC
   2. Wix does not support either, then recheck the domain
   Did this fix it? Yes No

3. 3. Reconnect the domain

   Copy steps
   1. Open Domains > Domain Actions > Remove from Wix if you are switching between pointing and name servers
   2. Connect it again and follow the records Wix shows
   Did this fix it? Yes No

4. 4. Run the Wix Domain Assistant

   1. Use it from the Domains page to find wrong or missing records
   Did this fix it? Yes No

5. 5. Check for mixed content and old devices

   Copy steps
   1. Replace http:// image or embed links with https://
   2. Windows 7 or macOS El Capitan and earlier may not recognise the certificate
   Did this fix it? Yes No

Symptoms

Browser shows 'Not secure', 'Your connection is not private' or 'This site can't provide a secure connection' on your Wix domain.

Why it happens

• Domain connected recently and DNS still propagating
• DNS proxy (such as Cloudflare) or DNSSEC enabled, which Wix does not support
• Wrong DNS records
• Mixed content (some elements loaded over HTTP)
• Very old operating systems that do not trust the certificate

This guide also covers

• wix not secure
• wix ssl not working
• wix connection not private

The same problem in other apps

All not loading, error messages & connection guides →

• Squarespace Domain Not Connecting (Squarespace)
• WordPress Error Establishing a Database Connection (WordPress)

Other Wix errors

• How to Cancel Wix Subscription (and Get a Refund)
• Wix Site Not Publishing
• Wix Site Not Loading or Can't Be Reached
• Wix Site Not Showing on Google
• Wix Form Not Sending Emails
• Can't Log In to Wix Account
• Why Is My Wix Site So Slow?
• Wix Editor Not Loading or Stuck