Squarespace Domain Not Connecting

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the DNS Settings page

   Copy steps
   1. Open Settings > Domains and click the domain
   2. Open DNS Settings and look at the Current Data column
   3. Any row marked 'Record not found' is missing or wrong at your registrar
   Did this fix it? Yes No

2. 2. Correct the records at your registrar

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   1. Log in to the registrar's DNS panel
   2. Match the Host, Type and Points To values Squarespace shows, character for character
   3. Remove old A records and any URL forwarding for the same host
   4. Save, then click Refresh in Squarespace DNS Settings
   Did this fix it? Yes No

3. 3. Verify the domain and wait

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   1. Click the verification link in the email the registrar sent; unverified domains are suspended after 15 days
   2. Allow up to 24-72 hours for propagation before changing anything again
   Did this fix it? Yes No

4. 4. Use the Connect Domain wizard or contact support

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   1. In Domains choose Use a domain I own and let Squarespace connect directly through the registrar, if supported
   2. If the registrar is unsupported, use manual DNS records, or ask Squarespace support to check the domain
   Did this fix it? Yes No

Symptoms

The Domains panel shows an error or 'Record not found', the site loads an old page or a registrar parking page, or the domain stays 'Connecting' for days.

Why it happens

• A, CNAME or verification records are missing or typed wrong
• Old URL forwarding at the registrar overrides the new records
• DNS changes are still propagating (24-72 hours)
• The domain expired or was not verified within 15 days
• The registrar does not offer full DNS access

This guide also covers

• squarespace domain not connecting
• squarespace dns error
• squarespace domain record not found
• squarespace domain stuck connecting

The same problem in other apps

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