Squarespace Site Says Not Secure (SSL Error)

How to fix it

Try these in order — the most common fix is first.

1. 1. Turn SSL on

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   1. Open Settings > Advanced > SSL
   2. Set the security preference to Secure (Preferred)
   3. Squarespace then redirects http to https automatically
   Did this fix it? Yes No

2. 2. Wait for the certificate

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   1. After connecting a domain give it up to 72 hours
   2. Confirm DNS settings show no 'Record not found' rows
   Did this fix it? Yes No

3. 3. Fix mixed content

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   1. Open the page in Chrome, press F12 and read the Console for 'Mixed Content' warnings
   2. Change http:// to https:// in code blocks, custom CSS and embeds
   3. Replace embeds from sites that do not support https
   Did this fix it? Yes No

4. 4. Test again

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   1. Clear cache or open a private window
   2. If it persists after 72 hours contact Squarespace support
   Did this fix it? Yes No

Symptoms

The browser shows 'Not Secure' or 'Your connection is not private', or the padlock disappears on some pages.

Why it happens

• SSL is turned off or the preference is not Secure (Preferred)
• New certificate still provisioning (up to 72 hours)
• Mixed content: images, scripts or embeds loaded over http://
• Incorrect DNS records pointing away from Squarespace

This guide also covers

• squarespace ssl not working
• squarespace not secure
• squarespace your connection is not private
• squarespace https not working

The same problem in other apps

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• Squarespace Site Not Showing on Google
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• Squarespace Form Submissions Not Received
• Squarespace Site Down or Editor Not Loading
• Why Is My Squarespace Site So Slow
• Squarespace Can't Switch Templates (Version 7.1)
• Squarespace Lost Changes (No Autosave)