Squarespace Form Submissions Not Received

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the recipient

   Copy steps
   1. Edit the form block > Storage
   2. Confirm the email address under Email Notifications
   Did this fix it? Yes No

2. 2. Read the stored submissions

   1. Open the form block's storage or the Forms panel to see submissions even when email fails
   Did this fix it? Yes No

3. 3. Fix spam filtering

   Copy steps
   1. Search spam for the sender address in an example notification and mark it Not spam
   2. Add it to your safe senders list or Google Workspace allowlist
   3. Use an address on your own domain where possible
   Did this fix it? Yes No

4. 4. Send a test

   Copy steps
   1. Submit the form yourself and watch the inbox
   2. Consider a Zapier or Mailchimp integration as a backup
   Did this fix it? Yes No

Symptoms

You never get an email when someone fills your contact form, or notifications land in spam.

Why it happens

• Notification email set to a different or old address
• Unverified or mismatched From address triggers spam filters
• Squarespace sending domain blocked by corporate mail filters
• Form storage disconnected from email

This guide also covers

• squarespace form not sending email
• squarespace contact form not working
• squarespace form notifications spam

Other Squarespace errors

• Squarespace Domain Not Connecting
• Squarespace Site Says Not Secure (SSL Error)
• Squarespace Site Not Showing on Google
• Squarespace Domain Redirect Loop (Too Many Redirects)
• Squarespace Site Down or Editor Not Loading
• Why Is My Squarespace Site So Slow
• Squarespace Can't Switch Templates (Version 7.1)
• Squarespace Lost Changes (No Autosave)