How to Cancel BigCommerce Subscription
Quick answer
Cancel the store plan from your account's store or subscription settings after exporting your data. Data is deleted after closure, and refund terms are unclear, so check with support before relying on a refund.
Most likely fix: Export your data first
How to fix it
Try these in order — the most common fix is first.
1. Export your data first
- Export products, customers and orders from the control panel
- Download theme files and redirects
- Keep a copy before closing because deleted store data is reported as unrecoverable
Did this fix it?2. Cancel the store plan
- Sign in and open your account or store settings
- Find the subscription or store plan option and choose cancel (third-party guides describe a Cancel Store Plan button; menu names may differ)
- If billed through a partner, cancel with that partner
Did this fix it?3. Handle annual plans and refunds
- Annual plans can be changed at the end of the term
- Third-party sources conflict on refunds; ask support in writing about any refund before cancelling
- Cancel before the renewal date
Did this fix it?4. Avoid hidden charges
- Remove paid apps and agency retainers separately
- Check invoices for the Open Payment Provider fee line
Did this fix it?
Symptoms
You want to stop BigCommerce billing and close or leave your store.
Why it happens
- Switching to another platform
- Forced plan upgrade or new fees
- Store closed or paused
This guide also covers
- cancel bigcommerce
- bigcommerce refund
- delete bigcommerce store
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