BigCommerce Forced Plan Upgrade (Sales Limit)
Quick answer
BigCommerce upgrades your plan automatically when trailing 12-month GMV passes the cap: $30K on Core, $100K on Growth since June 2026. You cannot opt out, but you can check your GMV and reduce related fees.
Most likely fix: Check your numbers
How to fix it
Try these in order — the most common fix is first.
1. Check your numbers
- Open Account > Upgrade Plan to see your current plan
- Compare your trailing 12-month GMV (gross order value minus 10%) with the cap
- Ask support for the exact GMV BigCommerce used
Did this fix it?2. Understand timing
- Monthly plans move at the next service period
- Annual plans can upgrade mid-term with the price difference applied
- Upgrades are immediate; downgrades take effect next period
Did this fix it?3. Reduce what you pay
- Switch to annual billing to lower the monthly rate (Account > Upgrade Plan)
- Route orders through embedded payment providers to avoid the Open Payment Provider fee
- Compare the new total with Shopify or WooCommerce before accepting
Did this fix it?4. Downgrade when eligible
- Downgrades are blocked while your trailing GMV is above the lower plan's cap
- If GMV falls under the cap, downgrade from Account > Upgrade Plan
- Contact support if the page does not offer it
Did this fix it?
Symptoms
You receive a notice that your plan will be upgraded, or your monthly price jumps after crossing a sales limit.
Why it happens
- Trailing 12-month GMV passed the plan cap
- GMV counts order value minus 10%, so it differs from your own revenue
- Limits were lowered on June 1, 2026 (old caps were $50K, $180K and $400K)
- Limits are checked on the 1st of each month
This guide also covers
- bigcommerce plan upgrade sales limit
- bigcommerce forced upgrade
- bigcommerce gmv threshold
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