BigCommerce Payment Gateway Error

How to fix it

Try these in order — the most common fix is first.

1. 1. Re-check credentials

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   1. Open Settings > Payments and select the gateway
   2. Re-enter API keys and tokens, or re-authenticate if the provider changed its access method
   3. Finish any account validation the gateway requires
   Did this fix it? Yes No

2. 2. Read the error code

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   1. Go to Settings > Store logs > System Log
   2. Open the failed entry and note the error code
   3. Look the code up in the gateway's documentation
   Did this fix it? Yes No

3. 3. Fix a missing payment method

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   1. Confirm the store country and currency meet the method's requirements
   2. Check minimum and maximum order values
   3. For wallet buttons, check their settings and update the theme if required
   Did this fix it? Yes No

4. 4. Resolve Pending orders

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   1. Find the order in Pending status
   2. Confirm in the gateway dashboard whether it was paid before shipping
   3. Check the gateway's webhook or notification settings
   Did this fix it? Yes No

Symptoms

Card payments fail, an authentication or permission error appears, or the payment method does not show at checkout.

Why it happens

• Incorrect or expired API credentials
• Gateway account not fully enabled or validated
• Currency, country or order-value limits not met
• Payment declined by the processor
• Gateway callback not reaching the store, leaving orders Pending

This guide also covers

• bigcommerce payment gateway error
• bigcommerce payment method not showing
• bigcommerce payment declined

The same problem in other apps

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