BigCommerce SSL Certificate Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Confirm requirements

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   1. Store must be on a paid plan with a custom domain
   2. Check the domain is pointed with an A record, CNAME or BigCommerce nameservers
   Did this fix it? Yes No

2. 2. Add the DCV records

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   1. If you use A or CNAME records add a CNAME for _acme-challenge.yourdomain.com using the target shown in BigCommerce's Free SSL article
   2. If the store uses www also add _acme-challenge.www.yourdomain.com
   3. Keep your DNS host's default TTL
   Did this fix it? Yes No

3. 3. Wait and recheck

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   1. Allow up to 48 hours for propagation
   2. Check records with an online DNS lookup
   3. Remove conflicting records and CDN proxies on those hosts
   Did this fix it? Yes No

4. 4. Contact support

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   1. If records were added after applying the domain, contact BigCommerce support with your domain
   2. There is no option to apply the certificate manually
   Did this fix it? Yes No

Symptoms

Browser shows Not Secure or a certificate error on your custom domain, or SSL stays pending.

Why it happens

• Domain not pointed correctly
• DCV CNAME record added after the domain was applied
• Missing second DCV record for the www host
• DNS propagation still in progress (up to 48 hours)
• Store not on a paid plan

This guide also covers

• bigcommerce ssl not working
• bigcommerce ssl certificate pending
• bigcommerce not secure custom domain

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• BigCommerce Checkout Not Working
• BigCommerce Payment Gateway Error
• BigCommerce Forced Plan Upgrade (Sales Limit)
• BigCommerce Open Payment Provider Fee
• BigCommerce Custom Domain Not Working
• BigCommerce Product CSV Import Errors
• Why Is My BigCommerce Store So Slow
• BigCommerce Out of Delivery Zone Error at Checkout