BigCommerce Checkout Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Check status and store logs

   Copy steps
   1. Open status.bigcommerce.com and look for Checkout or Payment Processing incidents
   2. In the control panel open Settings > Store logs, reproduce the failure and expand the entry with the + icon
   3. Use the System Log tab for gateway error codes
   Did this fix it? Yes No

2. 2. Verify the payment gateway

   Copy steps
   1. Open Settings > Payments and the gateway's settings
   2. Re-enter API keys or re-authenticate if the provider rotated credentials
   3. Turn off test mode and confirm the merchant account is active in the gateway's own dashboard
   Did this fix it? Yes No

3. 3. Check shipping and tax setup

   Copy steps
   1. Open Settings > Shipping and confirm the shipping origin
   2. Edit the zone that should cover the address and check Country, State and Advanced selection
   3. If the checkout shows a flat 10% tax, check your automatic tax provider's status and the fallback setting
   Did this fix it? Yes No

4. 4. Isolate theme and scripts

   Copy steps
   1. Place a test order with an offline payment method to separate gateway from checkout problems
   2. Temporarily remove recent footer or checkout scripts and retest
   3. Test with the default Cornerstone theme on a preview
   Did this fix it? Yes No

Symptoms

Shoppers cannot reach or finish the payment step, the payment method is missing, or orders end up Pending.

Why it happens

• Platform incident affecting checkout
• Gateway credentials expired or gateway in test mode
• No shipping zone or method matching the address
• Payment method hidden by country, currency or order-value limits
• Theme or script change breaking checkout

This guide also covers

• bigcommerce checkout not working
• bigcommerce checkout error
• bigcommerce cannot reach checkout

Other BigCommerce errors

• BigCommerce Payment Gateway Error
• BigCommerce Forced Plan Upgrade (Sales Limit)
• BigCommerce Open Payment Provider Fee
• BigCommerce SSL Certificate Not Working
• BigCommerce Custom Domain Not Working
• BigCommerce Product CSV Import Errors
• Why Is My BigCommerce Store So Slow
• BigCommerce Out of Delivery Zone Error at Checkout