BigCommerce Open Payment Provider Fee

How to fix it

Try these in order — the most common fix is first.

1. 1. Find the fee on your invoice

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   1. Open your billing invoices and find the separate fee line
   2. The fee covers the prior calendar month
   3. It is calculated on GMV (order value minus 10%) not processed by embedded providers
   Did this fix it? Yes No

2. 2. Switch to an embedded provider

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   1. Embedded providers include Stripe, PayPal, BigCommerce Payments, Adyen, Klarna, Affirm, Afterpay and Worldpay (the list may change)
   2. Set one up in Settings > Payments
   3. Changes apply to future orders only
   Did this fix it? Yes No

3. 3. Lower the rate by upgrading

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   1. The fee rate falls on higher plans (Core 2.0%, Growth 1.0%, Scale 0.6%)
   2. Compare plan price increase against the fee saved
   3. Performance contract customers negotiate their own terms
   Did this fix it? Yes No

Symptoms

A new line item on your invoice named Open Payment Provider fee, billed monthly even on annual plans.

Why it happens

• Your gateway is not on BigCommerce's embedded provider list
• Offline orders such as purchase orders are included
• Fee is based on the provider that processed each order

This guide also covers

• bigcommerce open payment provider fee
• bigcommerce transaction fees
• bigcommerce payment processing fee

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