BigCommerce Out of Delivery Zone Error at Checkout
Quick answer
This message appears when no shipping zone and method matches the cart and address. Edit the zone's country, state and advanced selection, and check Ship by ranges for gaps.
Most likely fix: Fix the zone
How to fix it
Try these in order — the most common fix is first.
1. Fix the zone
- Open Settings > Shipping and edit the zone
- Check Country, State and Advanced selection for the address
- Zones are matched by zip first, then state, then country
Did this fix it?2. Close range gaps
- Set each Up to (but not inc.) value equal to the next From value
- Set the last Up to to a very large number
- Add a Default shipping cost as a fallback
Did this fix it?3. Check real-time quotes
- Add weight and dimensions to products
- Check carrier credentials
- Open store logs for the failing request
Did this fix it?
Symptoms
Checkout says the order is out of the delivery zone or no shipping options are available.
Why it happens
- No zone covers the shopper's zip, state or country
- Gaps between Ship by weight or price ranges
- Real-time quotes failing for missing product dimensions
- Origin address not set
This guide also covers
- bigcommerce out of delivery zone
- bigcommerce no shipping options
- bigcommerce shipping not showing
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