Payhip Did Not Receive Email or Order

How to fix it

Try these in order — the most common fix is first.

1. 1. Find the receipt

   Copy steps
   1. Search all folders for emails from contact@payhip.com
   2. Check Spam, Junk and Promotions
   Did this fix it? Yes No

2. 2. Confirm the email and payment

   Copy steps
   1. Check the address typed at checkout
   2. If payment is pending over 48 hours, check with your bank or processor
   Did this fix it? Yes No

3. 3. Ask for a resend

   Copy steps
   1. Contact the seller from the store contact page or the receipt
   2. Or email contact@payhip.com with the checkout email and details
   Did this fix it? Yes No

4. 4. Courses and memberships

   1. These send a login link: sign in with the checkout email and password
   Did this fix it? Yes No

Symptoms

You paid but received no receipt, download link or course login.

Why it happens

• Receipt in spam, junk or Promotions
• Typo or different email at checkout
• Payment pending or failed at the processor
• Seller deleted the file or it was never uploaded
• Order was refunded or cancelled

This guide also covers

• payhip didn't get my order
• payhip receipt email missing
• payhip no email after purchase

Other Payhip errors

• Payhip Download Link Not Working
• Payhip Payout Not Received or Payment Missing
• Payhip Can't Connect PayPal
• Payhip Custom Domain Not Working
• Payhip Refund Request: How to Get or Issue a Refund
• Payhip EU VAT and UK VAT Explained
• Payhip Store Closed or Account Deleted
• How to Cancel Payhip Plan or Delete Your Account