Try or ByeTry or Bye

What Is the Paddle.net Charge on My Card Statement?

Share
Ongoing All Updated November 13, 2026Based on 4 user reportsHow we research

Quick answer

Paddle.net is a payment processor and merchant of record: you bought software or a subscription from a vendor that uses Paddle, and Paddle's name shows on the statement. Search your email for a Paddle receipt to find which product.

Most likely fix: Find the receipt

How to fix it

Try these in order — the most common fix is first.

  1. 1. Find the receipt

    1. Search your inbox and spam for 'Paddle receipt' or 'paddle.net'
    2. The receipt names the product and has a 'Manage subscription' link
    3. Match the amount and date against the statement
    Did this fix it?

  2. 2. Use the Paddle lookup

    1. Go to paddle.net and use the transaction lookup
    2. Enter the email used to buy, or the card details and amount as requested
    3. Open the transaction to see the vendor and product
    Did this fix it?

  3. 3. Read the text after the asterisk

    1. The word after PADDLE.NET* is usually the vendor or product name
    2. Search that name to see which app it belongs to
    Did this fix it?

  4. 4. If it is not yours

    1. Contact Paddle buyer support via paddle.net and say you do not recognise the charge
    2. If unresolved, contact your bank to dispute it and consider replacing the card
    Did this fix it?

Symptoms

A charge labelled PADDLE.NET, often followed by a vendor name (for example PADDLE.NET* GETASTRA), that you do not recognise.

Why it happens

  • You bought or renewed a subscription from a software vendor that uses Paddle
  • A free trial converted to a paid plan
  • A small temporary authorisation hold from a card check
  • Someone else used your card (rare, but report it to your bank)

This guide also covers

  • paddle.net charge on my card
  • what is paddle.net
  • paddle charge on my statement
  • paddle.net unauthorized charge

Still not working?

If Paddle keeps failing, you're not alone. See every Paddle problem users report or the alternatives people switch to.

Have an app idea? Our small team builds any software: web and mobile apps, games, desktop, AI tools. Price agreed together.

Talk to us
Fixed it? Share this guide

The same problem in other apps

All billing, cancellation & refunds guides →

Other Paddle errors