How to Cancel a Subscription Purchased via Paddle

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel from the receipt email

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   1. Find any Paddle receipt for the product
   2. Click 'Manage subscription'
   3. Choose Cancel subscription and confirm
   Did this fix it? Yes No

2. 2. Cancel through paddle.net

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   1. Go to paddle.net and start a support chat
   2. Enter your email or transaction details
   3. Ask for the subscription to be cancelled and keep the confirmation email
   Did this fix it? Yes No

3. 3. Check for other subscriptions

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   1. Search email for 'Paddle' receipts across all dates
   2. Cancel each product separately
   Did this fix it? Yes No

4. 4. Know the refund rules

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   1. Cancelling stops future payments and takes effect at period end
   2. It does not automatically refund the current charge; see the refund guide
   Did this fix it? Yes No

Symptoms

A subscription keeps billing as PADDLE.NET and the vendor's app has no cancel button.

Why it happens

• Billing is handled by Paddle, not the app or App Store
• You have more than one Paddle subscription
• The receipt email was lost
• Cancelled after the renewal date

This guide also covers

• cancel subscription purchased via paddle
• how to cancel paddle subscription
• cancel paddle.net
• paddle cancel subscription

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Close Your Stripe Account (and What Happens to Your Balance) (Stripe)
• Lemon Squeezy Charge on My Card: What Is LEMSQZY* STORE? (Lemon Squeezy)
• Chargebee Webhook Not Firing or Failing (Chargebee)
• Gumroad Refund Request: How to Get a Refund (Gumroad)
• How to Cancel Recurly Subscription (Recurly)

Other Paddle errors

• What Is the Paddle.net Charge on My Card Statement?
• Paddle Refund Request: How to Get Your Money Back
• Paddle Payout Delayed or Missing
• Paddle Account Verification and Domain Approval Rejected
• Paddle Checkout Not Loading
• Paddle Webhook Not Firing or Signature Failing
• Paddle Account Closed and Funds Held
• Paddle Support Not Responding