Paddle Refund Request: How to Get Your Money Back

How to fix it

Try these in order — the most common fix is first.

1. 1. Request a refund from Paddle

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   1. Open the receipt email and use the support link, or go to paddle.net and select 'Request refund'
   2. Give the order or transaction details and a short reason
   3. Ask within 14 days of the charge for the best chance
   Did this fix it? Yes No

2. 2. EU consumers: use the withdrawal button

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   1. Open 'Manage subscription' or 'Manage transaction' from the confirmation email
   2. Use the withdrawal option in the Customer Portal
   3. Withdrawals are refunded within 14 days of the request
   Did this fix it? Yes No

3. 3. Know the regional windows

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   1. EU, EEA, UK, Switzerland, Turkey, Israel: 14 days for some digital goods
   2. South Korea, Brazil, China, Canada: 7 days
   3. Singapore: 5 days
   Did this fix it? Yes No

4. 4. Escalate

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   1. Reply to the support ticket asking for a review
   2. If still refused and the charge is unauthorised, dispute with your bank
   Did this fix it? Yes No

Symptoms

You were charged via Paddle for software you do not want or did not mean to renew, and the vendor points you to Paddle.

Why it happens

• Refund window passed (Paddle's discretionary window is 14 days)
• Paddle is the merchant of record, so the vendor often cannot refund directly
• Auto-renewed subscription you forgot to cancel
• Statutory right applies only in some regions

This guide also covers

• paddle refund request
• paddle refund
• paddle.net refund
• how to get a refund from paddle

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Close Your Stripe Account (and What Happens to Your Balance) (Stripe)
• Lemon Squeezy Charge on My Card: What Is LEMSQZY* STORE? (Lemon Squeezy)
• Chargebee Webhook Not Firing or Failing (Chargebee)
• Gumroad Refund Request: How to Get a Refund (Gumroad)
• How to Cancel Recurly Subscription (Recurly)

Other Paddle errors

• What Is the Paddle.net Charge on My Card Statement?
• How to Cancel a Subscription Purchased via Paddle
• Paddle Payout Delayed or Missing
• Paddle Account Verification and Domain Approval Rejected
• Paddle Checkout Not Loading
• Paddle Webhook Not Firing or Signature Failing
• Paddle Account Closed and Funds Held
• Paddle Support Not Responding