How to Cancel Recurly Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Close your Recurly site (you are the merchant)

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   1. Sign in to the Recurly Admin Console
   2. Open the Admin tab, then Recurly Account
   3. Scroll to the bottom and click Close Your Site
   4. Check your order form first: annual All-Access contracts may run to term end
   Did this fix it? Yes No

2. 2. Cancel one subscriber's subscription (merchant side)

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   1. Open the account, click the subscription name
   2. Choose Cancel Subscription from Subscription Actions
   3. Cancel turns off auto-renew; the subscription runs to the end of the paid term
   4. To stop immediately, expire the subscription instead
   Did this fix it? Yes No

3. 3. You are a customer of a company using Recurly

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   1. Recurly does not offer a subscriber-facing cancel page
   2. Log in to that company's site and use account or billing settings
   3. If missing, email the company's support; the charge descriptor is theirs, not Recurly's
   Did this fix it? Yes No

4. 4. Export data and handle refunds before leaving

   Copy steps
   1. Export accounts, invoices and transactions
   2. Ask Recurly or your contract for refund terms; none are published on the pricing page
   Did this fix it? Yes No

Symptoms

You want to stop Recurly charges, or stop a subscription billed through Recurly.

Why it happens

• Recurly plans are business accounts, not consumer subscriptions
• Subscribers of other companies cannot cancel inside Recurly itself
• Minimum fees and annual All-Access terms may continue under contract

This guide also covers

• cancel recurly
• recurly cancel subscription
• close recurly account
• recurly refund

The same problem in other apps

All billing, cancellation & refunds guides →

• Chargebee Webhook Not Firing or Failing (Chargebee)
• How to Close Your Stripe Account (and What Happens to Your Balance) (Stripe)
• How to Cancel Chargify (Maxio) Subscription (Chargify)
• What Is the Paddle.net Charge on My Card Statement? (Paddle)

Other Recurly errors

• Recurly Payment Declined or Transaction Failed
• Recurly 3D Secure (SCA) Declines on Renewals
• Recurly Webhook Not Received or Missed
• Recurly Refund Creates a New Invoice (Credit Invoice)
• Recurly NetSuite Invoice and Payment Sync Errors
• Recurly QuickBooks Online Integration Errors
• Recurly Admin Console Logs Out Automatically
• Recurly Unexpected Overage and Billing Fees