How to Cancel Chargify (Maxio) Subscription
Quick answer
Chargify is now Maxio Advanced Billing. Cancelling your own account is done through Maxio support or your account manager, and default agreements are annual, so check your renewal date first.
Most likely fix: Cancel your own Maxio account
How to fix it
Try these in order — the most common fix is first.
1. Cancel your own Maxio account
- Find your order form or agreement and note the term end date and notice period
- Email support@maxio.com (and your account manager) requesting cancellation before the notice deadline
- Ask for written confirmation of the end date and that auto-renewal is off
Did this fix it?2. Export your data before you leave
- Export customers, subscriptions, invoices and transactions via reports or the API
- Keep payment profiles in your gateway (Stripe, Braintree etc.); ask the gateway about token migration to your next billing tool
- Download invoice PDFs and revenue reports
Did this fix it?3. Cancel a customer subscription (not your own plan)
- Open Subscribers, choose the subscription, click Cancel
- Pick Cancel immediately or Cancel at End of Period (Pending Cancellation, no refund or proration)
- Settle any balance due, which is charged before status changes
Did this fix it?
Symptoms
No self-serve cancel button for your own Maxio plan; unclear notice period and annual renewal.
Why it happens
- Annual agreements auto-renew by contract
- Cancellation handled by support/account team
- Customer subscriptions inside Maxio are separate from your own plan
This guide also covers
- cancel chargify
- chargify refund
- maxio cancel subscription
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