Chargify Payment Failures and Card Declines
Quick answer
Failed payments move a subscription to past due and start dunning. Fix the gateway credentials, retry the charge, and review the dunning schedule.
Most likely fix: Check the gateway setup
How to fix it
Try these in order — the most common fix is first.
1. Check the gateway setup
- Go to Site Settings > Payment Gateway
- Re-enter credentials and confirm the gateway supports your business location
- Search the exact error text in Maxio docs
Did this fix it?2. Retry and ask for another card
- Open the past-due subscription and click Retry/Reactivate
- Ask the customer to update the card in the Billing Portal
Did this fix it?3. Review dunning
- Open dunning settings and check schedule (limit 365 days / 30 steps)
- Confirm term subscriptions are not expiring while in dunning
Did this fix it?
Symptoms
Subscriptions go past due, signups error out, charges decline.
Why it happens
- Wrong gateway credentials in Site Settings
- Customer card declined or expired
- High-risk declines disable the payment profile
- Gateway-side outage
This guide also covers
- chargify payment failed
- chargify card declined
- maxio past due
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