Chargify Invoices Not Sending
Quick answer
Reviewers report errors that stop invoices being sent. Check customer email, invoice state and email settings, then contact support.
Most likely fix: Check customer and invoice
How to fix it
Try these in order — the most common fix is first.
1. Check customer and invoice
- Confirm the customer has a valid email
- Check invoice status is open/issued
Did this fix it?2. Resend
- Use the invoice's send/resend action
- If it errors, send the error text to support@maxio.com
Did this fix it?
Symptoms
Customer never receives the invoice email.
Why it happens
- Missing customer email
- Invoice in wrong state
- Email settings/templates misconfigured
This guide also covers
- chargify invoice not sending
- maxio invoice email
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