How to Close Your Stripe Account (and What Happens to Your Balance)

How to fix it

Try these in order — the most common fix is first.

1. 1. Close the account in the Dashboard

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   1. Confirm you are in the right account using the business name dropdown
   2. Go to Settings > Business > Account details
   3. Scroll to the bottom and click Close account
   4. Each Stripe account must be closed separately; accounts created through a third-party app must be closed in the Stripe Dashboard
   Did this fix it? Yes No

2. 2. Prepare first

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   1. Pay out any remaining balance; accounts with a negative balance cannot be closed
   2. Export your account data to CSV before closing
   3. Cancel subscriptions and tell customers before closing
   4. Resolve open refunds and disputes: after closure you cannot process refunds, issue payments or respond to disputes
   Did this fix it? Yes No

3. 3. Know the limits

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   1. Closing does not release you from liability for negative balances or disputes
   2. A closed account cannot be reopened
   3. If Stripe is holding funds under review, closing does not release them; the 120-day risk review process applies
   Did this fix it? Yes No

4. 4. Alternatives to closing

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   1. Leave the account open but unused if you may still get disputes
   2. Switch checkout to another processor and keep Stripe only for old subscriptions
   Did this fix it? Yes No

Symptoms

You want to stop using Stripe, stop being charged, or leave after a dispute or fee problem.

Why it happens

• Switching processors
• Business closed
• Fees or holds drove you away

This guide also covers

• close stripe account
• cancel stripe account
• delete stripe account
• stripe account closure balance

The same problem in other apps

All billing, cancellation & refunds guides →

• PayPal Refund Not Received (PayPal)

Other Stripe errors

• Stripe Account Under Review: What to Do
• Stripe Payouts Paused or Pending: Why and How to Fix
• Stripe 'Your Card Was Declined' (generic_decline, do_not_honor)
• Stripe authentication_required / 3D Secure Decline
• Stripe Webhook Signature Verification Failed
• Stripe Webhooks Not Firing or Failing (302, 400, 500, Timeout)
• Stripe Dispute Lost: What Happens and Can You Appeal
• Stripe Account Restricted: Verification Information Required