Stripe Account Under Review: What to Do

How to fix it

Try these in order — the most common fix is first.

1. 1. Find out what Stripe wants

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   1. Open the Dashboard and go to Settings > Account status
   2. Read every banner and select View task if one appears
   3. Check the email address on the account, including spam, for Stripe requests
   Did this fix it? Yes No

2. 2. Submit complete, consistent information

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   1. Provide documents that exactly match the legal business name and address on the account
   2. Make sure your website shows products, pricing, refund policy, terms and contact details
   3. Describe the business in the same words you used at signup
   4. Submit once, fully, rather than several partial uploads
   Did this fix it? Yes No

3. 3. Ask for the specific reason in writing

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   1. If no task appears, contact Stripe support through the Dashboard help form
   2. Ask which requirement or policy triggered the review and what is needed to close it
   3. Keep every reply and timestamp
   Did this fix it? Yes No

4. 4. Keep operating carefully while you wait

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   1. Keep refunding or resolving unhappy customers to avoid disputes
   2. Do not open a second Stripe account to work around the review; that can look like evasion
   3. Plan for a backup processor in case the review drags on
   Did this fix it? Yes No

Symptoms

A banner says your account is under review, payouts or part of the balance stop, and you may get emails asking for documents or business information.

Why it happens

• Missing or mismatched identity or business verification
• Unusual volume or a business type Stripe considers higher risk
• High dispute or refund rate
• Website or product description does not match what you registered
• Account-level risk model flagged the account

This guide also covers

• stripe account under review
• stripe under review how long
• stripe account review payouts paused
• stripe account restricted

Other Stripe errors

• Stripe Payouts Paused or Pending: Why and How to Fix
• Stripe 'Your Card Was Declined' (generic_decline, do_not_honor)
• Stripe authentication_required / 3D Secure Decline
• Stripe Webhook Signature Verification Failed
• Stripe Webhooks Not Firing or Failing (302, 400, 500, Timeout)
• Stripe Dispute Lost: What Happens and Can You Appeal
• Stripe Account Restricted: Verification Information Required
• Stripe Radar Blocking Legitimate Payments