Stripe Account Restricted: Verification Information Required

How to fix it

Try these in order — the most common fix is first.

1. 1. Complete the tasks

   Copy steps
   1. Dashboard > Settings > Account status > View task
   2. Upload clear, matching documents and re-check names and addresses
   Did this fix it? Yes No

2. 2. For platforms using the API

   Copy steps
   1. Retrieve the account and read requirements.disabled_reason and requirements.past_due
   2. Resolve past_due items first
   3. Pending verification clears on its own once Stripe finishes reviewing
   Did this fix it? Yes No

3. 3. If the reason starts with rejected

   1. Contact Stripe support to understand the specific reason and whether an appeal is possible
   Did this fix it? Yes No

Symptoms

Dashboard says more information is needed, charges or payouts are disabled, or a connected account shows disabled_reason.

Why it happens

• Identity or business verification past due
• Periodic re-verification or higher volume thresholds
• New regional rules (for example updated verification requirements for Custom connected accounts in Europe in 2026)
• Mismatch between submitted documents and entered data
• Rejected reason requires Stripe review

This guide also covers

• stripe account restricted
• stripe verification failed
• stripe payouts disabled
• stripe additional information required

Other Stripe errors

• Stripe Account Under Review: What to Do
• Stripe Payouts Paused or Pending: Why and How to Fix
• Stripe 'Your Card Was Declined' (generic_decline, do_not_honor)
• Stripe authentication_required / 3D Secure Decline
• Stripe Webhook Signature Verification Failed
• Stripe Webhooks Not Firing or Failing (302, 400, 500, Timeout)
• Stripe Dispute Lost: What Happens and Can You Appeal
• Stripe Radar Blocking Legitimate Payments