Chargebee Webhook Not Firing or Failing

How to fix it

Try these in order — the most common fix is first.

1. 1. Find the failed event

   Copy steps
   1. Open Logs > Events in Chargebee
   2. Open the event and read the webhook response code
   3. Failure emails are sent only for live sites, once per 24 hours
   Did this fix it? Yes No

2. 2. Fix the endpoint

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   1. Go to Settings > Configure Chargebee > API and Webhooks > Webhooks
   2. Use the final URL (no redirect), return 200 quickly and process async
   3. Re-check basic auth username and password
   Did this fix it? Yes No

3. 3. Resend

   Copy steps
   1. Open the failed event and click resend
   2. There is no bulk retry; failed calls are retried automatically on a schedule for a few days
   Did this fix it? Yes No

Symptoms

Events appear in Chargebee but your server never receives them, or you get a webhook failure email.

Why it happens

• Endpoint returns a redirect (not supported)
• Wrong basic-auth credentials causing 403
• Endpoint times out
• Test site URL used on live site

This guide also covers

• chargebee webhook not working
• chargebee webhook failed
• chargebee webhook 403

The same problem in other apps

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