Chargebee Dunning Retries Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Check settings

   Copy steps
   1. Settings > Configure Chargebee > Dunning for Online/Offline Payments: enable dunning
   2. Enable Email Notifications v2
   3. Make sure the last email is scheduled before the last retry
   Did this fix it? Yes No

2. 2. Check the invoice

   Copy steps
   1. Open the invoice and check transaction status; in_progress blocks retries
   2. Look for an expected payment date on the invoice
   Did this fix it? Yes No

3. 3. Retry manually

   Copy steps
   1. Open the invoice > three dots > Collect Now
   2. Adjust the amount if needed, then Proceed and Confirm
   Did this fix it? Yes No

Symptoms

Failed payments are not retried and no reminder emails go out.

Why it happens

• Dunning not enabled under Settings
• Email Notifications v2 not enabled
• Transaction stuck in in_progress status
• Expected payment date puts retries on hold
• Smart dunning needs a higher plan
• Dunning was stopped and cannot be restarted for that invoice

This guide also covers

• chargebee dunning not working
• chargebee payment retry
• chargebee smart dunning

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