Chargebee Charge on My Card: What It Is and How to Stop It
Quick answer
Chargebee is billing software used by many merchants. The charge is from a merchant, not Chargebee. Find the merchant from your receipts and cancel with them.
Most likely fix: Identify the merchant
How to fix it
Try these in order — the most common fix is first.
1. Identify the merchant
- Search your email for receipt or invoice mentioning Chargebee
- Check the full statement descriptor and amount
Did this fix it?2. Stop the charge
- Log into the merchant's account or self-serve portal and cancel
- Contact merchant support and ask for a refund
- If unrecognized or continuing after cancellation, dispute with your card issuer
Did this fix it?
Symptoms
An unfamiliar charge mentions Chargebee on your statement.
Why it happens
- A subscription you signed up for is billed through Chargebee
- Trial converted to paid
- Cancelled subscription still billing
This guide also covers
- chargebee charge on my card
- chargebee charge on my bank statement
- chargebee unauthorized charge
Still not working?
If Chargebee keeps failing, you're not alone. See every Chargebee problem users report or the alternatives people switch to.
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The same problem in other apps
All billing, cancellation & refunds guides →
- How to Close Your Stripe Account (and What Happens to Your Balance) (Stripe)
- How to Cancel Recurly Subscription (Recurly)
- What Is the Paddle.net Charge on My Card Statement? (Paddle)
- How to Cancel Chargify (Maxio) Subscription (Chargify)
- Lemon Squeezy Charge on My Card: What Is LEMSQZY* STORE? (Lemon Squeezy)
Other Chargebee errors
- Chargebee Webhook Not Firing or Failing
- Chargebee Dunning Retries Not Working
- Chargebee Payment Failed or Card Declined
- Cancel a Subscription Billed by Chargebee
- How to Cancel Chargebee Subscriptions and Your Account
- Chargebee Proration Wrong on Upgrade or Downgrade
- Chargebee Stripe Gateway Not Connecting
- Chargebee Invoice Not Sent to Customer