Cancel a Subscription Billed by Chargebee
Quick answer
You cancel with the merchant, not Chargebee. Use their portal or support; merchants who enabled the Chargebee portal show a cancel option.
Most likely fix: Cancel through the portal
How to fix it
Try these in order — the most common fix is first.
1. Cancel through the portal
- Open the link in your receipt email to the customer portal
- Choose Cancel subscription
Did this fix it?2. Cancel via the merchant
- Email merchant support with your account email
- Ask for confirmation and whether credits are refunded
Did this fix it?3. If it keeps charging
- Dispute with your card issuer
Did this fix it?
Symptoms
You want to stop a recurring charge handled by Chargebee.
Why it happens
- Chargebee does not own your subscription
- Merchant hides cancel option
This guide also covers
- cancel subscription billed by chargebee
- chargebee cancel subscription customer
Still not working?
If Chargebee keeps failing, you're not alone. See every Chargebee problem users report or the alternatives people switch to.
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The same problem in other apps
All billing, cancellation & refunds guides →
- How to Close Your Stripe Account (and What Happens to Your Balance) (Stripe)
- How to Cancel Recurly Subscription (Recurly)
- What Is the Paddle.net Charge on My Card Statement? (Paddle)
- How to Cancel Chargify (Maxio) Subscription (Chargify)
- Lemon Squeezy Charge on My Card: What Is LEMSQZY* STORE? (Lemon Squeezy)
Other Chargebee errors
- Chargebee Webhook Not Firing or Failing
- Chargebee Dunning Retries Not Working
- Chargebee Payment Failed or Card Declined
- Chargebee Charge on My Card: What It Is and How to Stop It
- How to Cancel Chargebee Subscriptions and Your Account
- Chargebee Proration Wrong on Upgrade or Downgrade
- Chargebee Stripe Gateway Not Connecting
- Chargebee Invoice Not Sent to Customer