Chargebee Stripe Gateway Not Connecting

How to fix it

Try these in order — the most common fix is first.

1. 1. Reconnect

   Copy steps
   1. In Chargebee go to Settings > Configure Chargebee > Payment Gateways > Stripe
   2. Reauthorize with the correct Stripe account and live or test mode matching your site
   Did this fix it? Yes No

2. 2. Check webhooks

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   1. Confirm Stripe webhook points to the URL Chargebee shows
   2. Look in Logs > Events for failures
   Did this fix it? Yes No

3. 3. Test

   1. Create a test subscription with a test card and confirm the transaction appears
   Did this fix it? Yes No

Symptoms

Stripe gateway setup errors, or payments not syncing between Stripe and Chargebee.

Why it happens

• Wrong or restricted API keys
• Stripe account in test mode while Chargebee is live
• Missing gateway webhook
• Gateway not enabled for the currency

This guide also covers

• chargebee stripe not connecting
• chargebee stripe integration error
• chargebee gateway error

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Close Your Stripe Account (and What Happens to Your Balance) (Stripe)
• How to Cancel Recurly Subscription (Recurly)
• What Is the Paddle.net Charge on My Card Statement? (Paddle)
• How to Cancel Chargify (Maxio) Subscription (Chargify)
• Lemon Squeezy Charge on My Card: What Is LEMSQZY* STORE? (Lemon Squeezy)

Other Chargebee errors

• Chargebee Webhook Not Firing or Failing
• Chargebee Dunning Retries Not Working
• Chargebee Payment Failed or Card Declined
• Chargebee Charge on My Card: What It Is and How to Stop It
• Cancel a Subscription Billed by Chargebee
• How to Cancel Chargebee Subscriptions and Your Account
• Chargebee Proration Wrong on Upgrade or Downgrade
• Chargebee Invoice Not Sent to Customer