How to Cancel Chargebee Subscriptions and Your Account
Quick answer
Merchants can cancel subscriptions immediately, at end of term or on a date, with no, prorated or full credits. Closing your own Chargebee plan needs support.
Most likely fix: Cancel a customer subscription
How to fix it
Try these in order — the most common fix is first.
1. Cancel a customer subscription
- Set defaults in Settings > Configure Chargebee > Billing LogIQ > Customers & Subscriptions > Subscription cancellation
- Open the subscription and choose cancel
- Pick immediately, end of term or a date
- Choose credits: none, prorated or full
Did this fix it?2. Undo or change
- Use Edit or Remove Scheduled Cancellation on the Action panel
- Reactivate to restart billing
Did this fix it?3. Stop your own Chargebee plan
- Contact Chargebee support or your account manager; check your contract term and notice period
Did this fix it?
Symptoms
You run a Chargebee site and want to cancel customer subscriptions or stop paying Chargebee.
Why it happens
- Default cancel timing not set
- Credits policy unclear
This guide also covers
- cancel chargebee account
- chargebee cancel subscription
- chargebee cancellation
Still not working?
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The same problem in other apps
All billing, cancellation & refunds guides →
- How to Close Your Stripe Account (and What Happens to Your Balance) (Stripe)
- How to Cancel Recurly Subscription (Recurly)
- What Is the Paddle.net Charge on My Card Statement? (Paddle)
- How to Cancel Chargify (Maxio) Subscription (Chargify)
- Lemon Squeezy Charge on My Card: What Is LEMSQZY* STORE? (Lemon Squeezy)
Other Chargebee errors
- Chargebee Webhook Not Firing or Failing
- Chargebee Dunning Retries Not Working
- Chargebee Payment Failed or Card Declined
- Chargebee Charge on My Card: What It Is and How to Stop It
- Cancel a Subscription Billed by Chargebee
- Chargebee Proration Wrong on Upgrade or Downgrade
- Chargebee Stripe Gateway Not Connecting
- Chargebee Invoice Not Sent to Customer