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Chargebee Invoice Not Sent to Customer

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Workaround available Web Updated November 13, 2026How we research

Quick answer

Invoices emails need email notifications enabled and a valid customer email. Check the notification settings and the invoice email log.

Most likely fix: Check settings

How to fix it

Try these in order — the most common fix is first.

  1. 1. Check settings

    1. Settings > Configure Chargebee > Email Notifications: enable Invoice emails
    2. Confirm which version of notifications your site uses
    Did this fix it?

  2. 2. Check the customer

    1. Verify the customer email and billing contact
    2. Look in the customer timeline for sent emails
    Did this fix it?

  3. 3. Resend

    1. Open the invoice and use send or download to share manually
    Did this fix it?

Symptoms

Customer says they did not receive an invoice email.

Why it happens

  • Email Notifications disabled for invoices
  • Customer email wrong or blocked
  • Email Notifications v1 vs v2 mismatch
  • Spam filtering

This guide also covers

  • chargebee invoice not sent
  • chargebee invoice email not received

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