Recurly Webhook Not Received or Missed

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the subscription in Recurly

   Copy steps
   1. Confirm subscription status and that the charge succeeded
   2. If active, run your provisioning step manually
   Did this fix it? Yes No

2. 2. Check your endpoint

   Copy steps
   1. Public HTTPS with valid certificate
   2. Return 2xx quickly and process asynchronously
   3. Verify the notification types are enabled in Integrations, Webhooks
   Did this fix it? Yes No

3. 3. Do not rely on webhooks alone

   1. Poll or fetch state through the API for critical updates
   Did this fix it? Yes No

Symptoms

Your system never provisioned a customer even though payment succeeded.

Why it happens

• Endpoint unreachable or returned non-2xx
• Event type not enabled
• Logs expired, event not replayable

This guide also covers

• recurly webhook not working
• recurly missed webhook
• recurly notifications not received

Other Recurly errors

• How to Cancel Recurly Subscription
• Recurly Payment Declined or Transaction Failed
• Recurly 3D Secure (SCA) Declines on Renewals
• Recurly Refund Creates a New Invoice (Credit Invoice)
• Recurly NetSuite Invoice and Payment Sync Errors
• Recurly QuickBooks Online Integration Errors
• Recurly Admin Console Logs Out Automatically
• Recurly Unexpected Overage and Billing Fees