Paddle Account Closed and Funds Held

How to fix it

Try these in order — the most common fix is first.

1. 1. Ask for the exact reason

   Copy steps
   1. Reply to the notice asking which clause and the release date
   2. Keep all correspondence
   Did this fix it? Yes No

2. 2. Read the terms

   Copy steps
   1. Check the seller terms on reserves and termination
   2. Note the release date they state
   Did this fix it? Yes No

3. 3. Prepare a backup

   Copy steps
   1. Set up another processor so sales continue
   2. Do not wait on one provider
   Did this fix it? Yes No

4. 4. Escalate formally

   Copy steps
   1. Send a written request to Paddle legal or support
   2. Seek legal advice if the hold exceeds terms
   Did this fix it? Yes No

Symptoms

Account terminated or restricted with a balance outstanding.

Why it happens

• Risk review flagged the business or product
• Unclear ToS violation claims
• Change in business model Paddle will not support

This guide also covers

• paddle closed my account
• paddle funds held 180 days
• paddle account terminated

Other Paddle errors

• What Is the Paddle.net Charge on My Card Statement?
• Paddle Refund Request: How to Get Your Money Back
• How to Cancel a Subscription Purchased via Paddle
• Paddle Payout Delayed or Missing
• Paddle Account Verification and Domain Approval Rejected
• Paddle Checkout Not Loading
• Paddle Webhook Not Firing or Signature Failing
• Paddle Support Not Responding