Paddle Account Verification and Domain Approval Rejected

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the status

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   1. Open Paddle > My account > Settings > Website approval
   2. Read the reason or review email
   Did this fix it? Yes No

2. 2. Fix and resubmit

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   1. For action required, fix what was flagged (clear pricing, terms, privacy, refund policy, contact details)
   2. Reply to the domain review email or resubmit the domain
   Did this fix it? Yes No

3. 3. Reply to information requests

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   1. Answer Paddle's questions quickly with business details
   2. New businesses should explain the product and show a working site
   Did this fix it? Yes No

4. 4. If rejected outright

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   1. A rejected domain cannot be used for checkout
   2. Contact support to ask for review; otherwise consider another merchant of record
   Did this fix it? Yes No

Symptoms

Website approval shows rejected or action required, and live checkout fails.

Why it happens

• Products not in line with the Acceptable Use Policy
• Site flagged as high risk
• Missing pricing, terms, refund or contact pages
• No reply to Paddle's information request
• New business with little history

This guide also covers

• paddle domain approval rejected
• paddle account verification
• paddle application declined
• paddle website approval

The same problem in other apps

All login, account & activation guides →

• Lemon Squeezy Identity Verification Not Working (Lemon Squeezy)
• Gumroad Login Code Not Received (Gumroad)

Other Paddle errors

• What Is the Paddle.net Charge on My Card Statement?
• Paddle Refund Request: How to Get Your Money Back
• How to Cancel a Subscription Purchased via Paddle
• Paddle Payout Delayed or Missing
• Paddle Checkout Not Loading
• Paddle Webhook Not Firing or Signature Failing
• Paddle Account Closed and Funds Held
• Paddle Support Not Responding