Gumroad Refund Request: How to Get a Refund

How to fix it

Try these in order — the most common fix is first.

1. 1. Buyer: ask the seller

   Copy steps
   1. Open the receipt email and use the contact link to message the seller
   2. State order number and reason
   3. Check the seller's refund policy on the product page
   Did this fix it? Yes No

2. 2. Seller: issue a refund

   Copy steps
   1. Dashboard > Sales, open the purchase and choose Refund
   2. Remember Gumroad does not refund its fees on refunded sales
   3. For a threatened chargeback Gumroad suggests a partial refund
   Did this fix it? Yes No

3. 3. If the seller does not reply

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   1. Contact Gumroad support with the receipt
   2. Dispute with your card issuer only as a last resort
   Did this fix it? Yes No

Symptoms

Buyer wants money back, or seller is unsure how to refund and what it costs.

Why it happens

• Seller sets own refund policy (for example 30-day guarantee or no refunds)
• Buyer contacted Gumroad instead of the seller
• Chargeback opened instead of a refund request

This guide also covers

• gumroad refund
• gumroad refund request
• how to get a refund on gumroad
• gumroad refund policy

The same problem in other apps

All billing, cancellation & refunds guides →

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• What Is the Paddle.net Charge on My Card Statement? (Paddle)
• How to Cancel Shopify Subscription (and Close Your Store) (Shopify)
• Ko-fi Refund: How to Request or Issue a Donation Refund (Ko-fi)

Other Gumroad errors

• Gumroad Payout Not Received
• Gumroad Payout Delayed or On Hold
• Gumroad Account Suspended
• Gumroad Download Link Not Working
• Gumroad Fees Too High: What You Really Pay
• Gumroad 30% Discover Fee Explained
• Gumroad Chargeback and Negative Balance
• Gumroad Login Code Not Received